Refund Policy

Refund Policy for Fast Pay:

General Refund Policy:

 1.1. The refund policy for Fast Pay depends on the type of service provided. 1.2. Refund requests must adhere to the terms and conditions specified in this policy.

Refunds for Mobile Top-Up and Prepaid Cards:

 2.1. Customers can request a refund for loaded mobile credit or prepaid card purchases within a specified timeframe. 2.2. Refund requests must be supported by the original payment receipt or transaction details. 2.3. Fast Pay reserves the right to make a final decision regarding refunds based on an assessment of the request.

Refunds for Bill Payments:

 3.1. Customers can request refunds for amounts paid towards bills within a specific timeframe, provided that the refund is in accordance with the company's terms and conditions. 3.2. Refund requests must be accompanied by the necessary documents proving the payment of the bill. 3.3. Fast Pay will review refund requests and determine whether they qualify for reimbursement according to the company's policy.

General Procedures:

 4.1. Customers must submit refund requests within a specific timeframe from the date of the original transaction. 4.2. Fast Pay reserves the right to provide a final estimate regarding the refund according to the applicable policy. 4.3. Administrative fees may apply to refund transactions and will be clearly outlined in the company's policy.

Exceptions:

 5.1. Some services or products may be exempt from the refund policy, and any exceptions will be clearly communicated to customers.

Please note that this policy is subject to change without prior notice. Please review the policy periodically for the latest updates.